Privacy Policy

Last updated: October 21, 2026

Welcome to CareClub. We are committed to protecting your privacy and ensuring you have a positive experience on our app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our app. By accessing and using CareClub, you acknowledge that you have read and agree to be bound by all the terms of this Privacy Policy.

For information about our terms of service, please see our Terms & Conditions.

Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Account Registration: When you create an account with CareClub, we collect your name, email address, password, and any other information you choose to provide during registration.
• Profile Information: You may provide additional profile details, preferences, and settings to personalize your experience.
• Communication: When you contact our support team, we collect the content of your messages and any attachments.
• Payment Information: For subscription and in-app purchases, payment processing is handled by Apple App Store and Google Play Store. We do not directly store your credit card or payment details.

Information Collected Automatically

• Device Information: We collect information about your device, including device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: We collect information about how you interact with CareClub, including features accessed, content viewed, actions taken, and timestamps.
• Location Data: We may collect general location information if you grant permission, used only to enhance your experience within the app.
• Crash Reports: We automatically collect crash logs and error reports to improve app stability and performance.

How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create, maintain, and manage your account and subscription.
• Service Delivery: To provide, operate, and improve CareClub and its features.
• Communication: To send you service-related announcements, support responses, and updates about your account.
• Analytics: To understand user behavior, improve our app, and optimize features.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Fraud Prevention: To detect, prevent, and address fraud, security issues, and technical problems.

Third-Party Services

CareClub may use third-party service providers to support our operations, including:

• Analytics Providers: We may use analytics services to understand app usage patterns and improve performance.
• Payment Processors: Apple App Store and Google Play Store process all subscription and in-app purchase payments.
• Cloud Services: We use Google Firebase to store and process your data securely.
• AI Services: Anthropic (Claude) reads the health documents you choose to send, as described below.

These third parties are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

AI Processing of Health Documents

CareClub can read photos and PDFs of exams, prescriptions and receipts for you. When you use this feature, and only after you allow it in the app, the files you choose are sent to Anthropic (Claude), a third-party AI service, which extracts the information shown to you for review. These files may contain health information. Anthropic processes them only to provide this reading and does not use them to train its models. You can keep using CareClub without this feature.

Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With vendors and service providers who assist us in operating our app and conducting our business, under confidentiality agreements.
• Legal Requirements: When required by law, court order, or government request.
• Protection of Rights: To protect the security, rights, and safety of CareClub, our users, and the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time by contacting us at support@peakvalleystudio.com.

When you request account deletion, we will remove your personal information from our active systems within 30 days. Some information may be retained in backup systems for a limited period for legal, security, or operational purposes, after which it will be permanently deleted.

Account Deletion

You have the right to delete your CareClub account at any time. To delete your account:

1. Open the CareClub app
2. Navigate to your account settings
3. Select "Delete Account" and follow the prompts
4. Confirm the deletion when requested

Alternatively, you may email support@peakvalleystudio.com with the subject line "Account Deletion Request" and we will process your request within 30 days.

Please note that account deletion is permanent and cannot be undone. All your data, including your profile, settings, and any associated information, will be removed from our systems.

GDPR (European Union)

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal information ("right to be forgotten").
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Data Portability: You can request your information in a portable format.
• Right to Object: You can object to certain types of processing.
• Right to Lodge a Complaint: You have the right to file a complaint with your local data protection authority.

To exercise any of these rights, please contact us at support@peakvalleystudio.com with your request. We will respond within 30 days.

CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request what personal information we collect, use, and share.
• Right to Delete: You can request deletion of personal information we have collected from you.
• Right to Opt-Out: You can opt out of the sale or sharing of your personal information.
• Right to Correct: You can request correction of inaccurate personal information.
• Right to Limit Use: You can limit how we use your personal information.

To submit a CCPA request, please email support@peakvalleystudio.com with "CCPA Request" in the subject line. We will verify your identity and respond within 45 days.

LGPD (Brazil and Global)

If you are located in Brazil or another jurisdiction with similar data protection laws, you have rights under the Lei Geral de Proteção de Dados (LGPD) and similar regulations:

• Right of Access: You can request information about your personal data.
• Right to Correction: You can request correction of inaccurate data.
• Right to Deletion: You can request deletion of your personal data.
• Right to Data Portability: You can request your data in a portable format.
• Right to Object: You can object to processing of your data.

Data Protection Officer: For LGPD-related inquiries, please contact our Data Protection Officer at support@peakvalleystudio.com.

Legal Basis for Processing: We process your personal information based on the following legal bases:

• Consent (when you agree to our terms)
• Contract performance (to provide our services)
• Legal obligation (to comply with applicable laws)
• Legitimate interests (to improve our services and prevent fraud)

To exercise your LGPD rights, email support@peakvalleystudio.com with "LGPD Request" in the subject line. We will respond within 15 days.

COPPA (Children's Privacy)

CareClub is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.

If you believe we have collected information from a child under 13, please contact us immediately at support@peakvalleystudio.com.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this policy. Your continued use of CareClub after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Email: support@peakvalleystudio.com

Developer: Peak Valley Studio

We will respond to your inquiry within 30 days of receipt.