Support

CareClub

Last updated October 21, 2026

CareClub Support

Welcome to CareClub support. We're here to help you get the most out of your experience with our app.

Contact Us

If you have any questions or need assistance, please reach out to us:

Email: support@peakvalleystudio.com

We aim to respond to all support inquiries within 24–48 hours.

Frequently Asked Questions

How do I contact support?

You can reach our support team by emailing support@peakvalleystudio.com. Please include a detailed description of your issue, your device type, and your app version to help us assist you more quickly.

How do I delete my account?

You can delete your CareClub account at any time:

  1. Open the CareClub app
  2. Go to your account settings
  3. Select "Delete Account"
  4. Follow the on-screen prompts to confirm

Alternatively, email support@peakvalleystudio.com with the subject line "Account Deletion Request" and we will process your request within 30 days.

Important: Account deletion is permanent and cannot be undone. All your data will be removed from our systems.

How do I cancel my subscription?

To cancel your CareClub subscription:

On iOS:

  1. Open Settings
  2. Tap your name at the top
  3. Select "Subscriptions"
  4. Find CareClub and tap it
  5. Tap "Cancel Subscription"

On Android:

  1. Open Google Play Store
  2. Tap your profile icon
  3. Select "Payments and subscriptions"
  4. Tap "Subscriptions"
  5. Select CareClub
  6. Tap "Cancel subscription"

Important: You must cancel at least 24 hours before your next billing date to avoid being charged.

If you need help canceling, email support@peakvalleystudio.com.

What should I do if the app crashes?

If CareClub crashes or is not working properly:

  1. Force close the app completely
  2. Restart your device
  3. Reopen the app
  4. Check that you have the latest version installed from the App Store or Google Play Store
  5. If the problem persists, email support@peakvalleystudio.com with details about when the crash occurs and your device information

How do I update CareClub?

To ensure you have the latest features and bug fixes:

On iOS:

  1. Open the App Store
  2. Tap your profile icon
  3. Scroll to "Available Updates"
  4. Find CareClub and tap "Update"

On Android:

  1. Open Google Play Store
  2. Tap your profile icon
  3. Select "Manage apps & device"
  4. Find CareClub under "Updates available"
  5. Tap "Update"

How do I request my data?

If you are in the European Union or another jurisdiction with data protection laws, you have the right to request a copy of your personal data. Email support@peakvalleystudio.com with the subject line "Data Access Request" and we will provide your information within 30 days.

For EU residents: You can also submit a data deletion request by emailing support@peakvalleystudio.com with the subject line "Data Deletion Request."

Additional Resources

Thank you for using CareClub!